Switzerland · ENEligibility and player accounts
Players must be at least 18 years old. If a higher legal minimum age applies where you live, that age takes precedence. Gambling must be legally permitted in your place of residence; country restrictions must not be bypassed by providing false information.
Only one personal player account is allowed per person. The limit of one account also applies per household, address and payment method used. Account details must be accurate and up to date. Login credentials must not be shared, particularly with minors.
Verification and payments
Deposits must be made using payment methods in your own name. Verification may require valid identification, proof of address issued within the last three months and proof of ownership of the payment method. Additional documents may be requested. Withdrawals may be held until verification is complete.
Before withdrawing, deposits must be wagered at least three times in the casino or live casino, or once on sports bets. Any active bonus has additional wagering requirements. Minimum and maximum amounts and available methods depend on the account and payment method. Payment providers may charge their own fees or currency conversion costs.
Game rounds and sports bets
Casino rounds are governed by the rules and paytable of the individual game. A sports bet is accepted only once it has been recorded on the server and confirmed online. Accepted bets cannot be changed afterwards. A lost connection does not cancel a bet that has already been accepted.
Obvious errors, amounts credited in error and incorrect odds may be corrected. Fraud, collusion and misuse of multiple accounts may result in account suspension and the voiding of affected bets, bonuses and winnings.
Bonus promotions
Each promotion has its own eligibility rules, deadlines, wagering requirements and stake limits. Bonus funds cannot be withdrawn immediately. Cancelling a bonus forfeits both the bonus and any winnings generated from it. The bonus terms apply to the casino welcome bonus.
Inactive accounts and complaints
An account may be considered inactive after twelve months without a login. If it still holds a balance, a monthly administration fee of up to EUR 10, or the equivalent in the account currency, may apply. The fee stops when the balance reaches zero or the account is reactivated.
Our support team handles questions, while the complaints team deals with complaints. Both can be reached via Contact. Please provide details of the matter concerned and any relevant transaction or bet reference numbers. If there are differences between language versions of the Granawin terms, the English version takes precedence.