If Granawin won’t load on your phone
An unstable internet connection may interrupt login or prevent a game from starting. If no round or bet is in progress, you can reload the page once your connection has been restored. If your stake is being processed, wait for confirmation before tapping again.
Browser or game not responding
An outdated browser can cause games to fail to load. Updating it or trying another up-to-date browser may help. If you lose your connection and are unsure whether a stake was accepted or a round was completed, contact our support team. Include the game or bet and the approximate time.
Login rejected
Use the email address linked to your existing account to log in on mobile. Passwords are case-sensitive. An extra space introduced when copying can also prevent login. If you have forgotten your password, reset it through the login window. You do not need a new account.
Password reset or account suspension
You can reset your password using ‘Forgot your password?’ in the login window. The email goes to the address linked to your account and may end up in your spam folder. A new password will not lift an account suspension. Our support team can help with that.