Switzerland · ENCustomer support
Questions about an existing account should be sent from the email address registered to that account. A brief description and the exact error message will help us investigate. For payment queries, include the method, amount, currency and transaction reference. For game rounds or bets, include the game name or sporting event and the approximate time.
Complaints
A complaint should state the transaction or event concerned, the date and the reason for the complaint. Any existing transaction or bet reference numbers make it easier to identify the case. Payment receipts and relevant screenshots can also help resolve it.
Live chat and sensitive information
Live chat is available directly through Granawin around the clock. Never include passwords, card security codes or one-time verification codes in a message. Submit any requested verification documents through the documents section of your account.
Support can also set up limits or self-exclusion. If you cannot access your account, see our login guidance.