Withdrawalsat Granawin

You can withdraw your available balance through our cashier. Choose a withdrawal method and amount. We review your request and the necessary documents before approving the payment. How quickly the funds arrive also depends on your payment provider.

How withdrawals work

18+ only. Winnings are not guaranteed. Only gamble with money you can afford to lose.

CHF accountVerificationWithdrawable balance

How to request a withdrawal

Your account balance and withdrawable balance may be different. Bonus funds or outstanding wagering requirements can limit the amount available to withdraw.

Open withdrawals
After logging in, open our cashier and go to 'Withdraw'. You will see how much you can currently withdraw.
Choose a method and amount
Select a withdrawal method available to your account and enter an amount within its limits. As a rule, use the same method you used to deposit. If that is not possible, our support team can help.
Confirm your details
The receiving account must be in your name. For crypto, the receiving address must match the selected coin and network. We review your withdrawal request once it has been submitted.
Track the request
Find your deposits and withdrawals under 'My Account'. If we request documents, submit them under the 'Documents' tab. Even after we approve a withdrawal, your payment provider may take additional time to credit the money.

How long does a withdrawal take?

The process begins when we review your request. The payment provider then handles the transfer. Missing documents or additional account checks can increase processing times.

E-wallets

Target: 12 hours

We aim to process your request within 12 hours. After that, the funds are generally credited to your wallet immediately. Additional checks can cause delays.

Credit and debit cards

Up to 7 working days

Card withdrawals can take up to seven working days to arrive. Processing times also depend on the bank that issued your card.

Cryptocurrencies

Usually under 24 hours

Crypto withdrawals usually take less than 24 hours. Additional checks and processing on the selected network may cause delays.

Depending on the payment option, processing the request itself may take up to three working days. These times are estimates; any required verification may take longer. For bank transfers, the time until funds are credited depends on the banks involved.

Your first withdrawal and verification

We ask for verification documents when you make your first withdrawal. We use them to match your identity and payment details to your Granawin account. Our support team can guide you through the process.

Get account help

Valid ID

A photo of your valid identification must clearly show your name, photograph, date of birth and nationality. The details must match your profile.

Proof of address

We need a document showing your name, current residential address and date of issue. It must be no more than three months old.

Payment method

Provide a photo or screenshot proving that the payment account belongs to you. Your name and payment method details must be visible. We may also request a selfie with your ID or proof of the source of funds.

Upload requested documents under 'Documents' in your account. Photos must be complete and legible. Do not alter documents; our support team can help if you are unsure which details are needed.

What are the withdrawal limits?

The standard withdrawal limits are 4 000 EUR per day, 10 000 EUR per week and 40 000 EUR per month. For CHF accounts, the equivalent amounts in Swiss francs apply. Different limits may apply depending on the promotion or your VIP status.

Per day: 4 000 EUR
Per week: 10 000 EUR
Per month: 40 000 EUR

The limits of your chosen payment method also apply. If an amount exceeds the payment system's limit, it may be paid in instalments. We pay out progressive jackpot winnings in full.

Minimum withdrawal and bank transfers

The general minimum withdrawal is 10 EUR or 10 USD. Bank transfers have a minimum of 500 EUR or 500 USD due to the payment processor's requirements. For CHF accounts, the limit displayed for your selected method in our cashier applies. Deposit limits do not automatically apply to withdrawals.

Where can we send your withdrawal?

Available withdrawal methods depend on your country, account and previous deposit. Not every deposit method also supports withdrawals. If your previous method is unavailable, we will work with you to arrange another way to receive your funds.

Cards

We support Visa OCT and Mastercard Payment Transfer where the card is eligible. For card deposits, we may refund amounts up to the original deposited amount to that card. A different method may be needed for amounts above that. Your bank may decline to process the payment.

E-wallets and crypto

Only use a wallet belonging to you and available for withdrawals in your account. For crypto, the receiving address must support the selected network. Using the wrong address or network can result in an irreversible loss of funds.

Bank transfer

A bank transfer requires the full bank details of an account in your name. The higher minimum withdrawal and any intermediary bank fees apply even if you originally deposited using another method.

Deposit methods

Deposits, bonuses and withdrawable funds

Before withdrawing, you must wager your deposit at least three times in the casino or live casino, or once on sports bets. This requirement applies even without a bonus. Bonus funds are also subject to the terms of the relevant promotion.

The casino welcome bonus has a wagering requirement of 40 times the bonus amount. Making another deposit does not clear outstanding wagering requirements or speed up pending verification.

Bonus terms

Fees and currency conversion

As a rule, we do not charge our own transaction fees. However, payment providers and banks may charge their own fees or currency conversion costs. For bank transfers, intermediary banks may exceptionally charge additional fees of up to the equivalent of 16 EUR.

If you request a withdrawal without having played, we may deduct payment costs incurred in accordance with our terms. If your payment provider converts the funds into another currency, the credited amount may differ from the CHF amount.

If your withdrawal hasn't arrived

Your request is still being reviewed

While we are reviewing your request, the money has not yet been transferred to your payment provider. If documents are missing, we need them before we can approve the withdrawal. If you have submitted everything requested and have waited more than three working days, ask our support team for an update.

Your withdrawal was rejected

Incomplete payment details, an unsuitable method or a payment declined by the provider can prevent the withdrawal from being completed. Outstanding verification or wagering requirements can also block a withdrawal. Our support team can explain the reason for your specific request.

Approved but not yet credited

After approval, your bank or wallet may still be processing the payment. If the usual time for your method has passed, tell us the amount, request date and transaction reference. We can help establish whether the payment has been passed to the provider and what details are needed to trace it.

Making another deposit will not speed up an existing withdrawal request. Do not submit the same request multiple times while its status is unclear.

We're here to help with your withdrawal

Write to us from the email address registered to your Granawin account. Include the withdrawal method, amount and currency, request date, transaction reference and any error message. This helps us identify your request. We do not need passwords, card security codes or one-time codes.

[email protected]

Withdrawal FAQs

How long does a Granawin withdrawal take?

We aim to process e-wallet requests within 12 hours. Card withdrawals can take up to seven working days, while crypto withdrawals usually take less than 24 hours. Depending on the payment option, reviewing the request may take up to three working days. Verification can take additional time.

Do I need verification before my first withdrawal?

Yes. For your first withdrawal, we ask you to upload the required documents. These include valid ID, proof of address and proof of the payment method used. Further documents may be needed depending on the checks.

Why is my withdrawable balance lower than my account balance?

Not all funds are immediately withdrawable. Bonus funds and outstanding wagering requirements may limit the available amount. Before withdrawing, you must wager your deposit three times in the casino or live casino, or once on sports bets. Separate terms apply to bonuses.

Can I withdraw using a different method from my deposit?

As a rule, use the same payment method. If a withdrawal through that method is not possible, or your card cannot receive the amount requested, another method may be required. Our support team can help. The receiving account must belong to you.

What is the minimum withdrawal in CHF?

For CHF accounts, the minimum for your chosen withdrawal method displayed in our cashier applies. The general minimum is 10 EUR or 10 USD, and the bank transfer minimum is 500 EUR or 500 USD. These are not fixed CHF amounts.

What should I do if my withdrawal is rejected?

A rejection may be related to the payment method, payment details, provider or outstanding account checks. Our support team can explain the specific reason. Provide your transaction reference and any error message before submitting the same request again.

Can I cancel a withdrawal?

You can ask our support team to cancel your request as long as we have not yet approved it. Once approved, the withdrawal cannot be cancelled.

Can I withdraw without depositing first?

Withdrawals become available only after your first deposit. Winnings from no-deposit promotions are also subject to their own withdrawal and wagering requirements. Making a deposit alone does not automatically make bonus funds withdrawable.

Are there withdrawal fees?

As a rule, we do not charge our own transaction fees. Your bank or payment provider may charge fees, including for currency conversion. For transfers, intermediary banks may charge up to the equivalent of 16 EUR. If you withdraw without having played, payment costs incurred may be deducted.